Shipping policy

Effective Date: September 2026

At Hemas Shop BD, we aim to deliver your orders safely and on time. We work with trusted courier and delivery partners to ensure your products reach you in good condition.

1. Delivery Areas

We deliver orders throughout Bangladesh, including:

Inside Dhaka
Outside Dhaka

Delivery availability may vary depending on the delivery address and courier service coverage.

2. Delivery Timelines

Our estimated delivery timelines are:

Inside Dhaka: Within 2–3 working days
Outside Dhaka: Within 5–7 working days

Delivery timelines are calculated from the date your order is confirmed and may vary depending on product availability, order verification and courier operations.

3. Delivery Delays

The delivery timelines provided above are estimates and are not guaranteed delivery dates.

Delivery may take longer than the estimated timeframe due to circumstances beyond our control, including:

Natural disasters or severe weather conditions
Public holidays and government holidays
Political or national events that affect transportation
Courier service delays
Road closures, traffic disruptions or transportation restrictions
Incorrect or incomplete delivery information provided by the customer
Other unforeseen circumstances

We will make reasonable efforts to keep you informed if there is a significant delay affecting your order.

4. Order Processing

Orders are processed after contact you by phone to verify your order or delivery information.

Orders may take additional time to process if:

The product requires additional verification
The delivery address is incomplete or incorrect
The customer is unavailable for order confirmation
The ordered product is temporarily unavailable

The delivery timeline begins after the order has been successfully processed and handed over to the courier.

5. Delivery Attempts

Our courier partner may make delivery attempts using the contact information provided with your order.

Customers are responsible for:

Providing an accurate and complete delivery address
Providing a valid phone number
Being available to receive the order
Responding to courier calls when necessary

If a delivery cannot be completed because the customer is unavailable or the provided information is incorrect, additional delivery attempts or charges may apply depending on the courier's policy.

6. Tracking Your Order

Where tracking information is available, we may provide your order tracking details through SMS, phone, email or other available communication channels.

You may use the tracking information to check the status of your delivery directly with the relevant courier service.

7. Receiving Your Order

Please check your package at the time of delivery. If the package appears visibly damaged, opened or tampered with, please inform the delivery person immediately and contact Hemas Shop BD as soon as possible.

For damaged, defective, incorrect or incomplete products, please refer to our Return & Refund Policy for information about eligibility and the process for reporting an issue.

8. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We may not be able to change the delivery address once the order has been dispatched. Any additional delivery cost resulting from an approved address change may be charged to the customer.